Shipping Policy
Shipping Policy
Processing Time
All orders are processed within 1–2 business days after receiving your order confirmation email. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.
Delivery Timeframes
Once your order ships, you can expect the following delivery timeframes:
USA: 7–12 business days International: 1–3 weeks, depending on the destination country
Delivery times are estimates and commence from the date of shipping, rather than the date of order.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
CellVera is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
CellVera is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently ship to the United States and select international destinations.
International orders are typically delivered within 1–3 weeks of shipping, depending on the destination country. Please note that international shipments may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are the responsibility of the recipient and will be collected at the time of delivery.
Return Shipping
For detailed information on our returns process, please refer to our Refund Policy.
Contact Us
If you have any questions about our shipping policy, please contact us at:
Email: support@trycellvera.com